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IT Support and Administration Internships

Posted Date: 18 months ago

IT Helpdesk Intern

  • Stipend: ₹Performance Based
  • Remote

The IT Helpdesk Intern will provide first-level technical support to end-users within the organization. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and network issues. Under the guidance of experienced IT professionals, the intern will gain hands-on experience with IT systems, processes, and tools, while developing technical and interpersonal skills essential for a career in IT support.

Responsibilities
  • Serve as the first point of contact for IT-related inquiries via email, phone, or ticketing systems.
  • Diagnose and troubleshoot hardware, software, and network issues for end-users.
  • Assist in setting up, configuring, and maintaining computer systems, printers, and other peripherals.
  • Document technical issues and resolutions within the organization's knowledge base.
  • Support software installations, updates, and license management.
  • Monitor and escalate unresolved issues to higher-level support or specialized IT teams.
  • Help maintain IT inventory records, including tracking hardware and software assets.
  • Provide basic training and guidance to employees on IT tools and best practices.

    • Required Skills/Qualifications

  • Serve as the first point of contact for IT-related inquiries via email, phone, or ticketing systems.
  • Diagnose and troubleshoot hardware, software, and network issues for end-users.
  • Assist in setting up, configuring, and maintaining computer systems, printers, and other peripherals.
  • Document technical issues and resolutions within the organization's knowledge base.
  • Support software installations, updates, and license management.
  • Monitor and escalate unresolved issues to higher-level support or specialized IT teams.
  • Help maintain IT inventory records, including tracking hardware and software assets.
  • Provide basic training and guidance to employees on IT tools and best practices.

    • Eligibility Criteria

    • Currently enrolled in a Bachelor’s or Master’s program in Information Technology, Computer Science, or a related field.
    • Strong academic performance, with a minimum GPA of 3.0 (or equivalent).
    • Availability to commit 20-30 hours per week for a minimum internship period of 3 months.
    • Prior coursework or experience in IT support or related areas is an advantage.

    Benefits/Perks

  • Professional Development: Opportunity to work alongside experienced IT professionals and gain hands-on industry experience.
  • Learning Resources: Access to training materials and certifications to enhance technical skills.
  • Networking Opportunities: Build connections within the IT and business teams.
  • Stipend: Competitive monthly stipend to support living expenses.
  • Flexible Work Environment: Opportunity to work remotely or in-office, depending on organizational policies.
  • Pathway to Employment: High-performing interns may be considered for full-time positions upon completion.
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    Company Details

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    Web Neural Infotech

    Web Neural Infotech is a cutting-edge IT services company specialising in web technologies, artificial intelligence (AI), and machine learning (ML). Our name embodies our dedication to blending web accessibility with advanced neural intelligence within the expansive IT field. We push the boundaries of digital innovation, offering intelligent, scalable solutions across web development, AI, and ML. From intuitive online platforms to smart algorithms and comprehensive IT consulting, we address complex business challenges with advanced technology and strategic insight. We aim to empower businesses with next-generation tools and strategies that enhance digital presence and optimise operations. By integrating the latest industry standards with our deep expertise, we lead the charge in IT innovation, shaping the future of technology.

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